State tax filing

I don't know why TurboTax free filing would have anything to do with it why it didn't pop up on my website and now it's saying that I cannot e-file because I don't qualify and I already paid, again TurboTax was kind of useless and helping me with that because they couldn't figure it out either, I'm sorry for my hard to understand paragraph that I forgot to put my commas and dots!! So I do apologize