State e-file

ncataldi · ‎February 5, 2020

I have the desktop version and am ready to e-file both state and federal, I followed the link and paid the $19.99 to e-file my PA return but the program will not allow me to move forward, every time I try to file I have to select either pay by credit card or have the cost covered by federal return. I follow the prompts and get the below on a pop up, indicating that the online system confirms that I've paid for the state e-file.

Below is the text that appears when I follow the prompts but when I click out it does not move the needle to allow me to e-file.

We’ve restored all products associated with this account...

You can access them whenever you’re ready. Here’s what we restored for you :

TURBOTAX STATE RETURN PA TAX YEAR 2019 E-FILE

For state returns: We’ve restored your access, but you’ll still need to add each state to your return. After you close this screen, select Add next to each state you want to include on your taxes.

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