Form TC-40w(1) Payer ID Error in Utah

I am having trouble with my state taxes filing (Utah). I keep getting this error "Form TC-40W(1) need a 14 character payer ID. Have a done all the advice in other discussions on here: to edit my w-2 & 1099-r, I have deleted them and typed them in again, I delete the whole state taxes and did those over again too with no success, I keep getting this message. any other tips for me?