state is not loading

I payed $56 for turbo tax deluxe which state was to be free, but no, it said it costs another $40.00 so I payed it, the program says it is up to date but the state does not load or proceed, I am sure I will have to pay even more when I E-File so this is a total rip and I will never use this program again if this can not be corrected or fixed