How in the world did you get an actual human being? I tried the 'call support' thing twice today, nothing but a vanilla installation aid document and muzak. At this point it looks that I'll have to take a day off work and do nothing but call them over and over and over. This is hopeless and infuriating.
Here is that error message. Seems like a pretty good indication of where in the code the error occurs.
00:10:59:594 wPerScm.2019.41.14.207 NULL document activated. Setting pActiveDocument to NULL in DocView\afapp.cpp zafApplication::DocumentActivated line 336
