KathrynG3
Expert Alumni

State tax filing

I suggest clearing the cache and cookies, then reopen your program in Chrome. 

 

In Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, from only the Basics tab, select the Time Frame of at least 24 hours; preferably 7 days.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

 

In Microsoft Edge: 

Delete cookies in Microsoft Edge

  1. Open the new Microsoft Edge and then select Settings and more > Settings > Privacy and services.
  2. Under Clear browsing data, select Choose what to clear.
  3. Under Time range, choose a time range.
  4. Select Cookies and other site data, and then select Clear now.

@David G