I bought the 2019 Premier and I had the same problem when downloading a free CA state. I did uninstall and reinstall 3 times but it was not working and it kept looping around and message came up as it was downloaded ok! although the label did say California but nothing happened!
It seems my problem was the same as all the questions raised in this board and I did try what suggested in this board but it is not working. so please help! Thanks. Luong
