This is not the correct answer. My desktop has the same symptoms in that it's looping in the same way and I don't get to start my free state return. The link you provided is for the state download to e-file or print your return. You should be able to start your state taxes without the download associated with information on your link.
Initially I installed turbotax premier on my desktop and am having the same issue with it looping. I then proceeded to install turbotax on my laptop (you have 5 activations), to see how it would behave, and lo and behold the state section is accessible and you can prepare your state returns.
This is definitely a glitch in the 2019 program. I called turbotax support and the only answer was to uninstall and reinstall turbotax. However because Intuit has not implemented the 5 activations per license, they could not guarantee that the uninstall and reinstall would use up another activation. This is truly unfair if a glitch in the program is preventing us from completing the state return and that we would need to up activations to test this. Intuit support did nothing to help me other than that I should complain to Amazon, the provider I acquired the license from.
Anyone else have any ideas?
