I can't file Fed and NY State here without paying NYS tax due in full, which I don't have. Do I have to get a paper bill to set up an installment plan with the state?

I can easily set up a payment plan with Federal but for some reason the state won't let me. I've already called NYS support and they told me to ask TurboTax since they insisted there should be an option or I should have received a tax bill for both state and fed in the mail-in which I haven't. What do I do?