@Kalihiboy See if you can find that "Go to Folder" menu in the Finder section. Do you know how to get to Finder on your Mac? I'll also see if I can get a Mac user to help you find it.
I already knew you are using a paid version, since all desktop software is a paid version. What I said was when you phone Support by the first method you used, that the automated system has to figure out if you are using a paid product or not, so it will ask you some questions. Since you are using the desktop software (a paid product), you are entitled to phone support, and you should be able to get through to them.
If you still can't find where to follow those steps I provided in another comment, then maybe you'll have better luck contacting Support tomorrow using that contact form link I provided.
@ macuser_22
If you are in the forum this evening, are you able to please explain to this user how to use the list of instructions I provided above to get to the GO menu and the ~/Library, etc. in order to extract the zipped file. Thanks.
