I filed a claim with TT and of course the assessment came back that I requested to apply my wife's withheld social security to me. Although I appreciate people taking time to explain that it was user error and that I got warnings and pop-ups, I truly don't recall getting those.
Also, I find it impossible when completing the step-by-step process that I somehow reverted to applying my wife's W2 data into my line items. The instructions in the tool are very clear - "Now let's complete Steve's employer data." Then, - "Now let's work on [wife's name] employer data." By the way, those things are imported and not even keyed in. I know my employer vs my wife's employer. That stuff is not complex or above my head.
The TT solution had my wife's name and employer identified. But somehow I intentionally instructed the software to apply her employer to me and her line items? I'm not buying it...even though I agree it's my fault that I did not scrutinize the output more closely.
I'm siding with the others who moved to H&R Block. Somehow the TT programming crossed the wires. But customers always have a voice for next time by voting with their feet.
