State tax filing

Dear Turbotax: for over two years people have been asking how to proceed when you don't have a driver's license or state ID to enter. The only reply from Turbotax was above, two years ago, from Rebecca T who said "simply leave that field blank". This is wrong. Turbotax doesn't allow you to leave it blank. Will you please either 1) fix the problem or 2) advise how to work around it. And do it now!