State tax filing

My elderly mother gave up her license (NY) and does not have as state ID. Now she cannot file her taxes! If there is a way to bypass by leaving it blank, it is still NOT working, since Turbotax still does NOT let us leave it blank! Is there not a software update that will fix this?? (Deluxe edition.) Please help! She does have a Passport and a Nexus card, which otherwise should be sufficient ID! Also this is NOT supposed to be required on the Federal return -- but it is on Turbotax this year, and does not work if one has no NY driver license. (This seems very sloppy programming: to have completed a return only not to be able to file it, without any good reason.)