AmyC
Expert Alumni

State tax filing

It should be easy, something is hung up somewhere. Here are some thoughts:

  1. The button you need is hidden: 
    1. Instead of looking for a button to click, press the Tab key until you see a faint highlight move through the fields, then press Enter.
    2. If you can't see the highlight, once you've typed your CVV, try hitting Enter twice.
  2. Update Your Payment Method Online First
    1. Since the desktop software is struggling to process the card, try "pre-authorizing" it through your Intuit account:
    2. Close TurboTax Desktop.
    3. Log in to your Intuit Account (https://www.google.com/search?q=accounts.intuit.com) in a web browser.
    4. Go to Products & Billing and update/verify your credit card information there.
    5. Re-open TurboTax and try to e-file the CA return again. It may now pull the "verified" card and bypass the buggy form.
  3. Check for "Invisible" Errors
    1. Sometimes the "Next" button stays hidden because the software thinks a field is empty (often the State/Zip or Phone Number).
    2. Ensure the phone number is entered without dashes or with dashes—try both.
    3. Ensure the ZIP code is just 5 digits (no +4 extension).
  4. Alternative filing
    1. Since her return is a simple, it won't take long to file it at CalFile | FTB.ca.gov
    2. It takes about 10–15 minutes since you already have the numbers from TurboTax.
    3. You get an immediate confirmation number from the State of California.
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