Of course Intuit knows what software I've purchased. I can see all the purchased versions when I log into my Intuit account. Even if some people may have to use the online version this year because of Win 11, the turbotax website should ASK whether you want to file online and route you to the proper place if you don't. Don't immediately herd everyone into online filing. Even if they didn't ask, they could put a link on the page that says "If you're using the desktop version, click HERE." I honestly spent 10 minutes going around in circles until I went to a search engine and searched for turbotax community. And the two websites ARE related, because when I got to the turbotax community page, I was already logged in!
