Since she worked for Staten Island schools and was not a resident of NYC for part of the year, she will have to file Form 1127 with NYC. This form can be prepared in TurboTax, but it will need to be printed and mailed in. The form will appear on a screen "Take a look at New York credits and taxes" and it will be near the bottom of that page.
The form can also be filled out and submitted directly to NYC at NYC e-services.
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