AND... calling TurboTax customer service currently has me absolutely infuriated. I just waited 30 minutes on the line to speak to someone, and after explaining the situation the customer service rep said he was going to put me on hold to look into that... AND HE HUNG UP ON ME... despite confirming my phone number before this...presumably so he can reach me if we get disconnected. And does he call me back after "accidentally" hanging up on me? NOoooooo... and trying to get help in this forum apparently only goes so far. So I'll be sitting on the phone for another half hour to hopefully reach a customer service rep who actually wants to do their job... and not hang up on me.
Clearly it's not an easy answer/solution... but submitting multiple messages here, calling 2 days ago and having my situation documented and being told I'd receive an email in 24-48 hours with "what I should do next and what was done to correct this", and not receiving that email, so I call there to follow up... and I'm hung up on when the guy said he would put me on hold to look into it... literally said "let me go ahead and do that"... and CLICK... disconnected.
If there's anything you can do to look into this with TurboTax in terms of if they are actually looking into FIXING this programming issue, it would be greatly appreciated. Please advise. Thanks.
