The tax advice is just that - advice. For $60 they will help guide you to where you enter data.
But they can't enter the data for you and they can't do calculations for you. That starts to become tax preparation and if someone prepares your taxes for you they become partially responsible for them.
If you want to upload documents and have someone do the calculations for you then you want to have an expert prepare your taxes for you - which is still an option here.
On the upside yes! You can call as many times as you need as well as use the apps chat feature in order to get advice until you are ready to file.
You can also come back here and ask as many questions as you like.
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