@MelindaS1 Now I'm having the same "We hit a snag" when trying to pay for my state e-file with desktop. Why all these problems!!! I called purchase by phone and she processed the e-file $25 fee and I see the payment, but she needed the serial number to complete the order. We spent 45min trying to find the serial number of the desktop software and no luck. Why, Why, WHY, is Intuit making this SOOOOOO hard. As a community do we need to report Intuit to our State consumer protection agencies and/or the IRS?
