TurboTax keeps throwing an error when it checks my state form (Oregon OR-40), saying that I need to enter an apartment number. However my home is not an apartment, and there is no way to manually correct the error on the worksheet. I tried just leaving it blank, but it will not let me e-file until it is "fixed." Yet it won't let me fix it.
I've checked and double checked my address info in both my Intuit profile and the "My Info" tab in the tax app, and it is correctly entered. I contacted a "tax expert," and while very nice, she was completely unable to help. (During our process she did verify that the address info was indeed correct.) After looping through the process with me several times and getting the same result, she came back saying that the form was not eligible for e-file, that I will have to delete my state form entirely, and file by mail. (I just checked the list using the Intuit App tool and OR-40 is supported and available.
I decided to try a last ditch effort by signing out, clearing my browser cache and rebooting my computer. Then signed in fresh and re-entered my state info. Same result. :(
The actual issue is definitely a glitch in the software that TurboTax seems unwilling to assist me with. 😕
I've been using TT for years and never had this much trouble.
