@MarilynG1
Thank you for the reply. Unfortunately this does not help. Prior to your reply I asked Grok and Gemini about the issue and it provided
* Deactivating any anti-virus software
* Adding https://*.intuit.com as a trusted site in my browser since the desktop does use the browser for some windows
Nothing worked. What is frustrating I called support twice and each time the agent hung up on me while placing me on hold. This is just poor customer service.
I'm still floored Intuit after 3 years of the same complaint from the community has not resolved this issue or feel it deserves proper attention. This year the issue seems to be with the business software as the individual software downloaded state fine.
The issue seems to be when the purchase process is trying to open the window from the desktop version so we can enter our credentials and sign into our Intuit account. Can you PLEASE elevate this issue to your management?
Also, why did they remove the option to purchase State by phone as that was last year's work around. FRUSTRATING more than you know.
Thanks for your time.
