AmyC
Expert Alumni

State tax filing

You have a space or a decimal or something in that box making the program think box 14 is bigger than it is. Follow these steps:

  1. You do want to make box 14 blank to start this process. 
  2. Be certain there is not a trace of a blank, dot, anything in box 14. 
  3. Save the form.
  4. Log out of your program
  5. A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

  1. Delete the form/ worksheet- if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the box 14 information again.

Desktop version: 

  1. Delete the form
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the box 14 information again.
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