My updated TurboTax Deluxe 2025 won't let me electronically file the New State IT-201 because a review error states: "Form 1099-R : Box 14a For electronic filing, New York State withholdings can not be greater than or equal to gross distribution or state distribution." On my 1099-R, the Gross Distribution (Box 1) is far greater than the amount in the State tax withheld entry (Box 14, there is no Box 14a) and the State distribution (Box 16) is blank on the form. I believe this is a program error. If I blank the form's Box "14a", I will not get my entitled refund. If I leave it alone, I can not file. New York State requires e-file only, so paper submission is out. How do I get this issue resolved?
