I was just told by a phone operator that this is a New York State problem, not a TurboTax problem, and that the solution was to print and file by mail. She could not explain why, if New York State only has an efile issue with TurboTax returns, it's considered a NY State problem and not a TurboTax problem. She also could not explain why some people seem to be able to eFile TurboTax NY State returns and others of us can't, or why that would be a NY State problem and not a TurboTax problem.
I'm going to wait and see if we get yet another different answer before I switch to different tax filing software, but this customer service experience is absolutely terrible.
