Why am I being charged for TurboTax services that aren't available yet?

I went through this long process of filling my taxes yesterday, was charged $88, then told I could not file filed my state or federal taxes because TurboTax was fixing something new on their end. I am not going to pay for something if I don't know when I'll receive my refund. I've been using TurboTax for many years and I was always able to have my payment taken out of my refund. They took my money from my bank account and didn't complete their part of the deal.