@BME @MythSaraLee @Cindy62707 @MarwilCH @markfTT @user17605923060 @user17605932593 @user17605923060 @GabiU
For anyone who saw the $10 discount in the TurboTax app but didn’t get it applied — I strongly recommend disputing the charge with your bank or credit card company. That’s the only effective way to make TurboTax deal with this issue.
TurboTax (@GabiU) directed me (and others) to their “60-day refund” page, but that doesn’t help.
The 60-day guarantee doesn’t even apply to us — most people filing under an extension are far past that timeline.
And even if it did, that process only lets you cancel and refund your entire purchase, which also deactivates the product. It gives no option to recover the $10 discount that was clearly advertised in the app.
Here’s why this is misleading:
The app still shows a message “You have a $10 credit to use on one in-product add-on.”
It never specifies whether this is connected to Costco or that it has expired.
It is shown all the way through the checkout process — even up to the second-to-last screen — so users naturally assumed it was an active TurboTax discount.
Because TurboTax chose to display a generic $10 credit with no expiration, no source, and no clarification, they’re responsible for honoring it. Continuing to show that message while denying the discount at payment is deceptive.
If you were affected:
Get screenshots: Open the TurboTax app and start a new return (just for this purpose). Go to the State Taxes tab and the Review tab — you’ll see the message “You have a $10 credit to use on one in-product add-on.” Take clear screenshots of those pages.
Dispute the charge with your bank or card issuer, citing misleading advertising and failure to honor a displayed discount.
The 60-day refund policy doesn’t help here — the only way to recover the $10 credit is to dispute the charge with your bank or card issuer.
