@ cclimas wrote:
Same issue with the state of California, paid the 25.00 fee and now its asking me to pay again. Called TurboTax support escalated it and supervisor by the name of Charles said we had to pay again. Let be very clear sent Federal and state tax return paid the 25.00 fee for state e-file. Return was rejected by the Federal so it never went to the state, fixed the rejected return went in to re-send electronically and the pop-up screen to pay 25.00 again even though it never went to the state. This is a known issue with TurboTax, I have had this happen previously and they credited me the fee. This year Charles over at resolution team stated " You must pay again" this is deceptive, and incorrect the consumer will be charged (2) double for a service on original file was never rendered. TurboTax fix this known issue
If the Federal return was initially rejected, the state return automatically rejects, and you should not have to pay the $25 state efile fee again. If you paid the $25 California state efile fee twice, and it was not remedied by TurboTax Support, you can escalate your issue to the liaison in the office of the president of Intuit. They say they will usually respond in 1 business day.
The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
