cclimas
New Member

State tax filing

Same issue with the state of California, paid the 25.00 fee and now its asking me to pay again. Called TurboTax support escalated it and supervisor by the name of Charles said we had to pay again. Let be very clear sent Federal and state tax return paid the 25.00 fee for state e-file. Return was rejected by the Federal so it never went to the state, fixed the rejected return went in to re-send electronically and the pop-up screen to pay 25.00 again even though it never went to the state. This is a known issue with TurboTax, I have had this happen previously and they credited me the fee. This year Charles over at resolution team stated " You must pay again" this is deceptive, and incorrect the consumer will be charged (2) double for a service on original file was never rendered. TurboTax fix this known issue