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State tax filing
TurboTax Premier Download for Mac is taxing US territory bond interest in Delaware. After breaking out exempt interest dividends by state (DE) and territory (Puerto Rico, Guam and USVI) on the FED form, the DE source income is subtracted from DE PIT-RES Line 2 correctly, but the US territories are not being added in to Line 5 (which would then subtract them from DE taxable income). After 2 hours on the phone with TurboTax product support, the rep and I waited for the calculations group to reply but they never did. Then I was told there will be NO FOLLOWUP since they didn't answer the request while I was on the phone!!! A few years ago, they corrected the Delaware calculations on the forms, but now they seem to be broken again. They said I should override it and just enter the correct number, but then the font turns RED which will immediately call attention to that line when I file my taxes and probably cause an audit.
I am trying to find someone who can help me with this who can get to the right group in TurboTax. Or help me turn the RED font black before I file.
Case number [phone number removed]
Thank you in advance to anyone who can help with this!