I am on the phone with support right now and they took a look at my return and can't figure it out. Mentioned something about at state_wa.dat file, but can't give me a definite location of where to find it on my computer (Uh, what?) - I even searched and cannot find it. When I explained what @DawnC said, he told me "It shouldn't be a billing issue, as it is definitely a program issue".
After about an hour, they transferred me to the 'Resolution desk'. Gwendolyn was very helpful, she ended up comping me the state download for Oregon.
