robynjonh
The process that Amy described is absolutely different from state to state and even changes because this process is relatively new for the states. Plus, because the states (and the IRS) are pushing for taxpayers to file online, the process is likely to change some more.
Implementing what you suggest in the face of frequent changes by the states places a large burden on the development team. Perhaps someday we can improve on this link "How do I contact my state Department of Revenue?"
@robynjonh
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