State tax filing

This reply is nonsense.  I purchased the state return and turbotax said that they filled the return electronically and that the state accepted it.  Nowhere in the turbotax instructions did it say that I needed to separately send in my W2s and 1099Rs.  Only weeks later did the state inform me that my return was incomplete.  

 

Why did I pay for this software only to have it *not* do what it said it would?