UPDATE: I had to contact the BBB and file a complaint. This was taken care of this morning by Turbo Tax & they fixed the documentation. Thank you to Ms. Michele!
As far as TaxResources Tax Audit Defense Customer Service Department, they have not responded or explained the processing fee required.
Anyone who has their state taxes filed incorrectly by Turbo Tax, it appears you should just go to the BBB and you will immediately receive help. I hate that this is the case, but you deserve to be heard & have what you've paid for completed correctly. Turbo Tax, please do better.
