State tax filing

The answer that I received was incorrect.  The income that I have was well above that that was covered in the answer and required a "schedule".  I am still not clear on whether or not to use total income or taxable income so this was a waste of  time.  I replied to the answer but got an "not deliverable" reply.  If you are going to answer a question you have to leave the communications path open until you are sure you have answered the question, which in this case was not done.  No was to reconnect so  I did not  get my answer and had to file with my best guess.  This is NOT the support I need and I am not going to pay $60 to have someone answer a single question.  Thanks for NOTHING.  Will be looking for a better option next year.  How about charging $10 to answer a single question?????