Hi MarilynG1
So far I have uninstalled and reinstalled TurboTax.
I have disabled popups.
and turned off the firewall.
removed state and reinstalled.
cleared the cache
manually deleted the NE file on the computer and reinstalled.
filed federal last weekend.
retried filing state
This was all before I called support.
I was on the phone for over 2 hours with support.
I keep getting the same message.
Support event sent me a new state download.
It appears that the part of TurboTax that lets me pay to pay for the state wont let me pay the $25. I was told I would have to file by mail. I am able to put in my ID information, bank information. But no matter how many times I try it wont take me to the payment screen and I get this message:
Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit.
For answers to your questions, visit us at TurboTax.com/support
.
If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.
I am now trying the manual update . . . . . . Well that was a good try.
I hate the idea of paying for the software to NOT get the benefit of E Filing.
