I got an email response from TT saying it were reaching out because "it sounds like you might be feeling a bit unsure about your taxes. Maybe you're not completely confident about how your refund is calculated, or maybe you just need a little help with something. We get it – taxes can be confusing! And we're here to help make filing your taxes as easy as possible."
How nice, but uh, no, that wasn't the problem. TT continued: "Please feel free to give us a call at 800-323-0884." So I did. I was then told that I'd have to pay more to speak with someone who could respond to my specific question, which of course I didn't bother to do. The agent took notes and I said I hoped someone would call me to straighten out the problem for next year because this "error" or "situation," or whatever you want to call it, is preventing me from using TT for my state taxes. So it's costing TT money. Three weeks later, I haven't heard anything.
This would not be a common problem because it would only pertain to Idaho taxpayers with a capital gain, who happen to use TT, and Idaho has a small population. And even if others have found this problem, and tried to bring it to TT's attention, they've likely had no more success than I have.
