Follow these steps:
- Verify that your DE return was accepted according to TurboTax.
- Since DE claims it was never filed, you can contact support. You will have to prove who you are through an identity quiz. Then, they can give the DCN - a long control number- that proves when you filed and all the surrounding facts in that one number.
- Then you call DE and give them the DCN so they can locate you.
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