This issue is being examined further to submit a report to the development team to request a correction. Part of this process requires that an actual tax data file be included in the report. Those can be generated as a test case, but it is much more effective and useful to have an actual user's diagnostic file to demonstrate the situation. If you are will to share your diagnostic tax file, that would be very helpful. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version of TurboTax you are using in a follow-up thread. If possible, take a screenshot of the token number so that it will not be redacted.
Use these steps if you are using TurboTax Online:
- Sign in to your account and be sure you are in your tax return.
- Select Tax Tools in the menu to the left.
- Select Tools.
- Select Share my file with agent.
- A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
- Post the token number here.
If you are using a CD/downloaded version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
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