State tax filing

To navigate to your W-2 entries in TurboTax Desktop, please follow the instructions below:

1. Open your return.
2. Click on the Federal Taxes tab.
3. Click on Wages & Income. 
4. On your Income Summary screen, click Update next to Form W-2.
5. Edit the W-2.
6. Continue through the screens until you reach the Now let's update the rest.
7. Scroll down to Box 15-17. 
8. Click the trash can icon to delete each entry. 
9. Click on Add another state to re-enter your W-2 information.

If this does not fix your error, I can take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

 Please tag me in the thread so I can be alerted that you sent your token. 

@ddranalli