If Spouse 1's income is not reported in Box 1 of the W-2, it may not count as qualifying income. Does your Ohio AGI exceed 75K?
It's possible that you actually qualify for this credit, but don't need it.
The Joint Filing Credit is a non-refundable credit, meaning that it can only offset any tax that you might owe. To start your taxable income computation, the Ohio return starts with your federal return's adjusted gross income, then makes state adjustments and exemptions, among other computations, so it's possible you have no Ohio tax liability. If you don't have any state tax liability on Form IT 1040, line 8c, there's no tax to offset.
If you feel you qualify for the Ohio Joint Filing Credit and are not receiving it, let us know and we'll try to help.
Here's how you can Contact TurboTax Support for more help.
@ktzoeller
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