When you say that the credit didn't calculate correctly, are you saying that the credit didn't calculate at all or that the credit is different than what you expected it to be?
There are two limitations when it comes to the credit for taxes paid to other states. The credit is usually the lower of:
1. The tax paid in the nonresident state
2. The tax you would have paid in the resident state
What that means is:
1. If NY tax on that income is lower than the tax you owe in IL, then you would still owe IL the difference.
2. If the tax you would owe in IL is lower than the tax you paid in NY, your credit would be limited.
Basically, IL is not going to give you a full refund of the tax you paid NY if IL's tax is lower than NY's tax.
If you still believe your credit is calculating incorrectly, we can take a look at your return so we can see exactly what you see and help come to a resolution. The return will be scrubbed and will not include any of your personal details.
Once you're logged in to your account,
- on the left hand panel, click on Tax Tools and then choose Tools
- on the pop up window, select Share my file with Agent
- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.
- click okay and you'll get another message with a token
Reply to this message with your token and we'll take a look to see what we can find. Let us know what other states, if any, are included in your return.
