State tax filing

Nope, can't even use 2021 or 2022 files.  Even though I have the ttax file o=for both years; after installing the programs, it won't open the files.  Instead it forces me into the shopping cart to repurchase the state programs that I have already paid for and are included in my saved program file.  When I click on select "one free program" the only option is to try downloading that agains as well which throws me back into the shopping catrt without opening my file.

 

I spent an hour on phone with tech support and they closed the trouble ticked after sending me text to retstart my computer (as if I haven't been doing this for 30 years).  That didn't work either.  

 

Seems to be a problem if you chnage computers, even if you saved your ttax file, and your disk, I cannot access old files.