The online version to request a refund (credit) for the wrong product is very cumbersome to use. Instead, I had to request someone to call me. They were very helpful in getting me a refund. I never did receive confirmation that the refund request was in process, but I did receive an email that my account had been credited within 2 days (very quick). Also, she told me that the 2024 version wouldn't be available until mid to late November.
