rjs
Level 15
Level 15

State tax filing

@Questioner7 

 

It doesn't say it will save your return online. It just says it will save your return. It will save it on your computer. The separate "no internet connection" message is for something else, not for saving your return. And it's telling you to "Come back to TurboTax" later, so it sounds like it's going to exit the program for some reason. That's why it wants to save your return.


I think you might have accidentally gotten into something that requires an internet connection. It might be trying to update the software. That requires exiting the program, and an internet connection. Or you might have accidentally gotten into purchasing a different state. You might have accidentally clicked the wrong state in a list of states. You said you already downloaded the state software, but did you install it? It might be trying to install the state software, which could also require exiting the program and having an internet connection.