If the snag is in the communications between your computer and Intuit, then there is nothing the representative can do. Try getting a cord and plugging your computer into the router instead of using WIFI. Direct is much faster than WIFI.
You pay Intuit for doing your taxes with TurboTax and with online there is no extra charge for e-file of federal or state. But I expect to be able to e-file or have a good reason if I cannot. Just telling you to mail the return is not a satisfactory answer. They should let you know why it is not e-filing.
