I also was disatisfied with the response of the customer service rep. When I tried to e-file my Michigan return, a pop-up showed that said "Hmm... it looks like we’ve hit a slight snag". Of course, whether I tried an hour, day or several days, the pop-up still interupted my e-file. You would think this could be solved by someone in programming. There has to be a logical reason that the software displays this message. I asked this problem to be escaleted to find what was wrong, the CSR just offered his advice, to mail the return. I dont like spending over $100 for a program and having this type of an issue without someone at Intuit resolving the problem.
