Finally got to the bottom of this: I finished both Fed and State returns on a Premier version, then came to the last couple of screens where I was asked if I wanted to also E-File my State return. It would cost $25, less $10 credit from Costco. I thought ok, quicker, and saves me a trip to the post office. Then, Turbo apparently asked if I wanted to pay the $15 by credit or debit card or have it deducted from my refund. Also apparently, there was text that I didn't see stating that if it was deducted from my refund, there was a $40 fee for doing so. FATAL MISTAKE! So I wound up paying $40 to have the $15 paid out of my refund!
My own carelessness and haste to get my taxes done cost me $40 that I normally never would have spent. Turbo was actually happy to explain how stupid I was that I missed the critical text, and that they, of course were blameless.
Still, I suspect I am not alone, and I would think Turbo would realize that something in their software could be tweaked to avoid making unhappy customers.
