What a headache! I'm not a TurboTax employee; I'm a user like you. But I have reported your problem to TurboTax Moderators. My hope is that one of them will reach out to you, probably by email, in the next couple of days. They are on the west coast, so keep in mind the possible time differences. I'm so sorry for your difficulties.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
