First, make sure you are entering your state refund amount correctly and whatever other info your state's refund tool asks for. Look at your actual state return for the refund amount. Otherwise, here's how to contact your state's department of revenue for assistance in checking on it:
FAQ: How do I contact my state's department of revenue?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...
