Hmmm, I tried. I pointed to this discussion since there is a bug in the software. This is the response I received. Trying to call and explain my situation on the phone, and they said it can't be done. 🤷
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Dear,
Thank you for reaching out to TurboTax Customer Care.
TurboTax is a self-preparation software package, and the fees are related to the use of the program. In most cases, discrepancies are due to the information that was entered.
TurboTax Online fees that you paid were to prepare your DIY tax return. You may use the TurboTax Online software without charge up to the point you decide to print or e-file your tax return. Printing or e-filing your return reflects your satisfaction with the software, at which time you’ll be required to pay or register for the services, and the fee is non-refundable. We are unable to process your refund request until we speak with you.
Please use the link below to contact us at your earliest convenience so we can assist with this issue. |
